Support
We're here to help.
Email us: support@moviecriticsgame.com
Tell us what happened, which phone you're using, and the room code if it's about an online game. We usually
reply within a couple of days.
Playing
How do I play?
Each round shows a movie and everyone guesses its critics or audience score, from 0 to 100%. You get a point for every % you're off, and an exact guess scores −5. Lowest total after the last round wins. The How to Play screen in the app has the full rules.
How do online games work?
Tap Play Online, enter your name, then Create a room. Share the 4-letter code, and friends join from Play Online on their own phones. Everyone guesses at the same time, and each round reveals once everyone has locked in.
My friend can't join my room.
Check the code is typed correctly (there's no letter I or O). Friends can only join while the room is in the lobby, before the host starts. If a game is already running, finish it, then use Play again so they can join.
What happens if someone leaves or loses connection?
Players who leave, or whose app closes, drop out of the round count and the scoreboard so the game keeps going. If they reopen the app, they come back. If the host leaves, the next player becomes host.
A movie's score looks wrong.
Scores can change over time and ours may be out of date. Email us the movie and the score you expected and we'll check it.
Premium
What does Premium include?
The Fanatic and Oldies categories, the Holiday theme, games longer than 5 rounds, "Closest wins" scoring and unlimited online hosting. It's $2.99 a month or $9.99 once for lifetime access.
I bought Premium but it isn't showing.
Open the Premium screen in the app and tap Restore purchases, using the same App Store or Google Play account you bought it with. If that doesn't work, email us.
How do I cancel my subscription?
Subscriptions are managed by Apple or Google. On iPhone, go to Settings → your name → Subscriptions, or manage subscriptions on the App Store. On Android, open Google Play subscriptions. Cancel at least 24 hours before it renews.
Can I get a refund?
Refunds are handled by the store you bought from. For Apple, use reportaproblem.apple.com. For Google Play, see Google Play's refund help.
Privacy
How do I delete my data?
Email us with the name and room code you used and we'll delete it. Leaving a room removes you from it, and uninstalling the app removes what's stored on your phone. See the Privacy Policy for details.